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Connecting With Others

Connecting with Others is a highly rated diversity and inclusion corporate training course by RDR Group.

This workshop takes diversity training to a whole new level.

Numerous clients report that this course received higher ratings than any program they have ever sponsored. It’s dynamic, engaging, and practical.

Instead of just introducing new concepts, this course focuses on specific competencies which create sustainable culture change around issues of inclusion and diversity. This course goes beyond awareness to look at five strategic skills which are necessary to connect with a wider scope of individuals–causing a marked improvement in employee engagement, customer satisfaction, and overall performance.

Course Overview

Introduction

The Connecting workshop is framed in the context of creating a user-friendly workplace for everyone–both employees and customers–regardless of differences. The importance of connecting has everything to do with successful outcomes.

Re-Defining Diversity and Inclusion

We don’t neglect specific issues such as race or gender. However, we believe that “diversity” is a much broader concern. Our working definition of “diversity” is “Any difference that makes a difference.” This allows participants to consider what differences might be causing disconnects for them and the organization. By the same token, “inclusion” is not solely about having diversity; it’s about valuing differences in a way that helps everyone succeed.

Building the Business Case

We present various studies to demonstrate the criticality of connecting. This includes research from the Gallup Q-12 and The Great Place to Work Institute showing a powerful link between inclusion and productivity, profitability, retention, and customer service. Participants are also asked to build their own case by brainstorming around the question, What is the impact on employees, customers, and the organization when people disconnect?

Evaluating the Current State

We provide participants with assessment tools to determine how people feel about themselves and the organization when it comes to connecting. They are challenged to play their part in improving the connections.

Five Disconnects and the Corresponding Competencies

  1. Disconnect: Flocking–gravitating toward those with similar interests. Competency: Networking–expanding our circle to include those who are different.
  2. Disconnect: Cultural Naiveté–causing offense without intending to. Competency: Sensitivity–awareness of ourselves and our interactions.
  3. Disconnect: Monoculturalism–expecting conformity to a single approach. Competency: Calibration–adjusting for differences and altering our approach.
  4. Disconnect: Pejorative Behavior–showing or tolerating overt disrespect. Competency: Advocacy–taking a stand and addressing inappropriate behavior.
  5. Disconnect: Unconscious Filtering–making assumptions based on stereotypes. Competency: Positive Expectancy–assuming the best of others and acting on it.

Skill Building and Action Planning

  • Repairing Disconnects–we articulate a three-step process for addressing a disconnect which involves taking initiative, exploring the issue, and creating cooperation to repair the problem.
  • Improving Connections–we ask participants to work together to analyze situations in which they could afford to connect better with someone else. Each person creates a brief action plan that enumerates ways they can strengthen their connections.
  • Application–participants formulate specific action plans to ensure that the five competencies are put into practice with reference to employee and customer relations.