In a multicultural, multigenerational, and multifaceted world, few strengths are more strategic than the capacity to work well with people of different beliefs, backgrounds, and experiences.
In order to truly succeed in our interactions with customers, coworkers, and the community-at-large, it is critical to understand how someone else might think or behave so we can maximize our outcomes with those individuals.
Culture Competency Workshops are customized learning modules tailored to met specific needs and create greater understanding around various identity groups. We have created sessions to address issues like:
- Generational differences
- Sexual orientation
- Ethnic and racial differences
- Gender conflicts & differences
- Religious differences
These programs examine our natural tendency to assess other identity groups by our own standards–which often results in less-than-desirable outcomes. These learning experiences are designed to correct such tendencies with knowledge and competencies aimed at improving connections with those who are different from us. These are not necessarily skills that occur to us naturally, but once they are learned and practiced the result is increased personal success, increased employee engagement, and increased customer satisfaction.
- Different communication styles based on gender
- Different beliefs based on religion
- Different perspectives based on sexual orientation
- Different customs based on ethnicity
- Different work styles based on age / generation
- Recruiting practices
- Career planning
- Giving and receiving feedback
- Recognition and rewards
- Marketing efforts
- Product lines
- Community involvement
- Customer service