Our world is increasingly agitated and most are not equipped to deal with it.
Psychologists claim fewer people have impulse control (what used to be called manners) meaning tense situations are escalating in society and at work. A 2017 Research Study found people experienced some form of incivility about 17 times a week and it’s only gotten worse. This has an impact on engagement, customer relations and morale if a workplace has not acquired the skills to deal with it and become serious about promoting respect. Here’s a chance to learn how to address incivility with a healthy and positive response.
This online course consists of two 90-minute instructor-led sessions with printable workbooks.
TOTAL COST: $200 for two 90-minute sessions per person
Tuesday, August 11 and Wednesday, August 12 from 12:00-1:30 pm Eastern