Organizations more than ever need loyal support and positive word of mouth from the communities they serve. What is the secret to winning a faithful following?
Research indicates that it is more than price, quality, expertise and timely service–it’s about making an emotional connection; how you make them feel. Learn how to get customers emotionally attached to you and your brand. This program looks at four behaviors that provide our best chance to emotionally connect with those we serve: having the right attitude, being other-centered, delivering outstanding performance and owning mistakes.
This online course consists of two 90-minute instructor-led sessions with printable workbooks.
TOTAL COST: $200 for two 90-minute sessions per person
Tuesday, August 4 and Wednesday, August 5 from 12:00-1:30 pm Eastern