This course looks at the research on the patient experience and what they say is important from the people serving them. Remarkably, when caregivers focus on the right things it can influence patients and their families to make emotional connections with your organization that produce measurable results.
This course looks at the research on the patient experience and what they say is important from the people serving them. Remarkably, when caregivers focus on the right things it can influence patients and their families to make emotional connections with your organization that produce measurable results.
VIDEO SAMPLE
DOWNLOAD COURSE OVERVIEW
KEY TAKEAWAYS
Identify the difference between a rationally satisfied patient and an emotionally satisfied patient.
Examine how powerful emotions are in determining patient loyalty.
Discover the four opportunities to emotionally connect with patients:
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Positive Attitude
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Other-Centered Communication
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Outstanding Performance
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Ownership of Service Failures
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Assess current success at the organization, department, and individual levels.
Formulate an action plan for implementing service practices that will establish emotional connections with your patients.
VIDEO SAMPLE
DOWNLOAD COURSE OVERVIEW
KEY TAKEAWAYS
Identify the difference between a rationally satisfied patient and an emotionally satisfied patient.
Examine how powerful emotions are in determining patient loyalty.
Discover the four opportunities to emotionally connect with patients:
-
Positive Attitude
-
Other-Centered Communication
-
Outstanding Performance
-
Ownership of Service Failures
-
Assess current success at the organization, department, and individual levels.
Formulate an action plan for implementing service practices that will establish emotional connections with your patients.
FOLLOW UP TOOLS FOR SUSTAINABLE LEARNING
One of the strongest features of the RDR approach is a commitment to creating sustainable learning. Many training efforts are simply one-time events that only provide temporary motivation but very little traction. We attempt to avoid this by focusing all our courses on measurable behaviors rather than a simple knowledge transfer or just checking a box.
Subsequently, in response to client’s requests, over the years we have developed a specific follow-up resource called the Full Cycle Learning Kit. These tools facilitate the integration of specific competencies into ongoing organizational practices and help “move the needle” around genuine culture change.
FOLLOW UP TOOLS FOR SUSTAINABLE LEARNING
One of the strongest features of the RDR approach is a commitment to creating sustainable learning. Many training efforts are simply one-time events that only provide temporary motivation but very little traction. We attempt to avoid this by focusing all our courses on measurable behaviors rather than a simple knowledge transfer or just checking a box.
Subsequently, in response to client’s requests, over the years we have developed a specific follow-up resource called the Full Cycle Learning Kit. These tools facilitate the integration of specific competencies into ongoing organizational practices and help “move the needle” around genuine culture change.