Participants will go beyond awareness to focus on the five competencies necessary to broaden the scope of individual connections and foster a sustainable culture change resulting in improved employee engagement and customer satisfaction.
VIDEO SAMPLE
VIDEO SAMPLE
Participants will go beyond awareness to focus on the five competencies necessary to broaden the scope of individual connections and foster a sustainable culture change resulting in improved employee engagement and customer satisfaction.
download the course overview
KEY TAKEAWAYS
Participate in an assessment to evaluate the level of inclusion and engagement in your organization.
Determine the impact of the five key behaviors that damage connection between people.
Practice the five connecting competencies for greater connection with those who are different than you.
Utilize a tool for uncovering your cultural conditioning and personal preferences.
Formulate an action plan for implementing inclusive practices to improve connections with those you work with and those you serve.
download the course overview
KEY TAKEAWAYS
Participate in an assessment to evaluate the level of inclusion and engagement in your organization.
Determine the impact of the five key behaviors that damage connection between people.
Practice the five connecting competencies for greater connection with those who are different than you.
Utilize a tool for uncovering your cultural conditioning and personal preferences.
Formulate an action plan for implementing inclusive practices to improve connections with those you work with and those you serve.
FOLLOW UP TOOLS FOR SUSTAINABLE LEARNING
One of the strongest features of the RDR approach is a commitment to creating sustainable learning. Many training efforts are simply one-time events that only provide temporary motivation but very little traction. We attempt to avoid this by focusing all our courses on measurable behaviors rather than a simple knowledge transfer or just checking a box.
Subsequently, in response to client’s requests, over the years we have developed a specific follow-up resource called the Full Cycle Learning Kit. These tools facilitate the integration of specific competencies into ongoing organizational practices and help “move the needle” around genuine culture change.
FOLLOW UP TOOLS FOR SUSTAINABLE LEARNING
One of the strongest features of the RDR approach is a commitment to creating sustainable learning. Many training efforts are simply one-time events that only provide temporary motivation but very little traction. We attempt to avoid this by focusing all our courses on measurable behaviors rather than a simple knowledge transfer or just checking a box.
Subsequently, in response to client’s requests, over the years we have developed a specific follow-up resource called the Full Cycle Learning Kit. These tools facilitate the integration of specific competencies into ongoing organizational practices and help “move the needle” around genuine culture change.