To succeed in developing positive relationships with those on our team and those we serve, it is important to understand the demographic shifts that are reshaping the workplace and gain competence in interacting cross-culturally.
To succeed in developing positive relationships with those on our team and those we serve, it is important to understand the demographic shifts that are reshaping the workplace and gain competence in interacting cross-culturally.
download the course overview
KEY TAKEAWAYS
Examine the demographic changes that have impacted America since the late 20th century.
Identify the five non-inclusive behaviors to avoid, and the five inclusive behaviors to cultivate.
Gain awareness of marketing data and cultural norms:
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Race
-
Gender
-
Generations
-
LGBTQ
-
Formulate an action plan for implementing cross-cultural practices to improve employee and customer engagement with emerging demographic groups.
download the course overview
KEY TAKEAWAYS
Examine the demographic changes that have impacted America since the late 20th century.
Identify the five non-inclusive behaviors to avoid, and the five inclusive behaviors to cultivate.
Gain awareness of marketing data and cultural norms:
-
Race
-
Gender
-
Generations
-
LGBTQ
-
Formulate an action plan for implementing cross-cultural practices to improve employee and customer engagement with emerging demographic groups.
FOLLOW UP TOOLS FOR SUSTAINABLE LEARNING
One of the strongest features of the RDR approach is a commitment to creating sustainable learning. Many training efforts are simply one-time events that only provide temporary motivation but very little traction. We attempt to avoid this by focusing all our courses on measurable behaviors rather than a simple knowledge transfer or just checking a box.
Subsequently, in response to client’s requests, over the years we have developed a specific follow-up resource called the Full Cycle Learning Kit. These tools facilitate the integration of specific competencies into ongoing organizational practices and help “move the needle” around genuine culture change.
FOLLOW UP TOOLS FOR SUSTAINABLE LEARNING
One of the strongest features of the RDR approach is a commitment to creating sustainable learning. Many training efforts are simply one-time events that only provide temporary motivation but very little traction. We attempt to avoid this by focusing all our courses on measurable behaviors rather than a simple knowledge transfer or just checking a box.
Subsequently, in response to client’s requests, over the years we have developed a specific follow-up resource called the Full Cycle Learning Kit. These tools facilitate the integration of specific competencies into ongoing organizational practices and help “move the needle” around genuine culture change.