Customers today are different than before and different from one another. This means, meeting the needs of internal or external customers requires thinking more inclusively. Participants in this workshop will discover how to shape what they do around who they are serving.
Customers today are different than before and different from one another. This means, meeting the needs of internal or external customers requires thinking more inclusively. Participants in this workshop will discover how to shape what they do around who they are serving.
Download the Course overview
KEY TAKEAWAYS
Individual buy-in to be intentional about serving more inclusively (meaning all people are our customers).
Renewed focus on shaping service around the unique preferences of each person we serve.
Fresh strategies on exceeding expectations to increase opportunities and customer loyalty.
Action plan for implementing inclusive service practices to improve connections with those we serve.
Download the Course overview
KEY TAKEAWAYS
Individual buy-in to be intentional about serving more inclusively (meaning all people are our customers).
Renewed focus on shaping service around the unique preferences of each person we serve.
Fresh strategies on exceeding expectations to increase opportunities and customer loyalty.
Action plan for implementing inclusive service practices to improve connections with those we serve.
FOLLOW UP TOOLS FOR SUSTAINABLE LEARNING
One of the strongest features of the RDR approach is a commitment to creating sustainable learning. Many training efforts are simply one-time events that only provide temporary motivation but very little traction. We attempt to avoid this by focusing all our courses on measurable behaviors rather than a simple knowledge transfer or just checking a box.
Subsequently, in response to client’s requests, over the years we have developed a specific follow-up resource called the Full Cycle Learning Kit. These tools facilitate the integration of specific competencies into ongoing organizational practices and help “move the needle” around genuine culture change.
FOLLOW UP TOOLS FOR SUSTAINABLE LEARNING
One of the strongest features of the RDR approach is a commitment to creating sustainable learning. Many training efforts are simply one-time events that only provide temporary motivation but very little traction. We attempt to avoid this by focusing all our courses on measurable behaviors rather than a simple knowledge transfer or just checking a box.
Subsequently, in response to client’s requests, over the years we have developed a specific follow-up resource called the Full Cycle Learning Kit. These tools facilitate the integration of specific competencies into ongoing organizational practices and help “move the needle” around genuine culture change.